Privacy Policy

Last Updated: August 29, 2025

1. Introduction

RideReady ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services ("Service").

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Email address (for account creation)
Username and profile preferences
Age range and accessibility needs
Ride preferences and thrill level settings

User-Generated Content:

Reviews and ratings you submit
Photos you choose to share
Comments and feedback
Trip plans and saved favorites

Communication:

Messages you send to customer support
Survey responses and feedback
Beta testing feedback

2.2 Information Collected Automatically

Location Information:

Precise location data (when location services are enabled)
Park visit detection and queue location tracking
Movement patterns within theme parks
Time spent at different locations

Usage Data:

App features you use and frequency of use
Time spent in the App and session duration
Screens viewed and user interactions
Search queries and preferences
Crash reports and performance data

Device Information:

Device type, model, and operating system
Unique device identifiers
IP address and mobile network information
Language and timezone settings
Push notification tokens

2.3 Information from Third Parties

Theme Park Data:

Publicly available wait times and ride status
Park hours and special events
Ride closures and maintenance schedules

Analytics Services:

App usage analytics and user behavior insights
Crash reporting and performance monitoring
A/B testing and feature usage data

3. How We Use Your Information

3.1 Core Service Features

Personalized Recommendations:

Analyze your ride preferences and visit history
Suggest optimal park touring plans
Provide personalized wait time alerts
Customize content based on your interests

Location-Based Services:

Detect when you're in queue for rides
Provide location-relevant notifications
Track park visits for analytics
Enable automatic check-ins and queue timing

Queue Management:

Send push notifications for wait time changes
Provide smart queue alerts based on your preferences
Track queue times for popular rides
Suggest optimal ride timing

3.2 Service Improvement

App Enhancement:

Analyze usage patterns to improve features
Identify and fix bugs and performance issues
Test new features with user segments
Optimize app performance and user experience

Data Analytics:

Generate aggregated usage statistics
Understand popular rides and parks
Improve recommendation algorithms
Research user behavior trends

3.3 Communication

Service Communications:

Send push notifications for queue alerts
Provide app updates and new feature announcements
Deliver customer support responses
Send important service notifications

Marketing (Optional):

Send promotional content about new features
Share relevant theme park information
Provide seasonal recommendations and tips
Offer premium subscription information

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their commercial use.

4.2 Service Providers

We may share information with third-party service providers who help us operate the App:

Analytics Providers:

App usage analytics (Firebase Analytics, Mixpanel)
Crash reporting services (Crashlytics)
A/B testing platforms

Infrastructure Providers:

Cloud hosting services (AWS, Supabase)
Database and storage providers
Content delivery networks

Communication Services:

Push notification services (Apple Push Notification Service, Firebase Cloud Messaging)
Email service providers for customer support
SMS services for account verification

4.3 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 Aggregated Data

We may share aggregated, non-personally identifiable information for research, analytics, or business purposes.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

Data encryption in transit and at rest
Secure authentication and access controls
Regular security audits and monitoring
Employee training on data protection

5.2 Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Account data is retained until you delete your account, after which it is deleted within 30 days.

5.3 Security Limitations

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Control

Account Settings:

Update your profile information and preferences
Manage notification settings
Control location sharing preferences
Delete user-generated content

Data Access:

Request a copy of your personal data
View your activity history and preferences
Access data we've collected about your app usage

6.2 Data Portability

You can request a machine-readable copy of your data to transfer to another service.

6.3 Account Deletion

You can delete your account at any time through the App settings. This will permanently remove your personal information from our systems within 30 days.

6.4 Marketing Opt-Out

You can opt out of marketing communications by:

Updating your notification preferences in the App
Following unsubscribe links in emails
Contacting customer support

6.5 Location Data Control

Disable Location Services:

Turn off location access through device settings
Use the App without location-based features
Delete location history through App settings

7. Children's Privacy

7.1 Age Requirements

The App is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

7.2 Parental Control

If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

7.3 Teen Users (13-17)

For users aged 13-17, we recommend parental guidance and supervision when using location-based features.

8. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

9.1 Right to Know

You can request information about:

Categories of personal information we collect
Sources of personal information
Purposes for collecting personal information
Third parties with whom we share information

9.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

9.3 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

9.4 Exercising Rights

10. European Data Protection (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR:

10.1 Legal Basis

We process your data based on:

Contract performance (providing the Service)
Legitimate interests (improving the Service)
Consent (marketing communications, optional features)

10.2 Additional Rights

Right to rectification (correct inaccurate data)
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to object to processing
Right to data portability

10.3 Data Protection Officer

Contact our Data Protection Officer at support@rideready.app for GDPR-related inquiries.

11. Third-Party Links and Services

The App may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.

12. Push Notifications

12.1 Notification Types

We send push notifications for:

Queue alerts and wait time updates
Ride recommendations
App updates and maintenance notices
Account security notifications

12.2 Managing Notifications

You can control push notifications through:

App notification settings
Device notification settings
Account preferences

13. Cookies and Similar Technologies

13.1 Analytics

We use analytics services that may use cookies or similar technologies to collect usage information.

13.2 Local Storage

The App may store information locally on your device for performance and offline functionality.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through:

In-app notifications
Email notifications (if you have an account)
Posting the updated policy on our website

Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Email: support@rideready.app
Data Protection Officer: support@rideready.app
Support: https://rideready.app/support
Mail: [Your Business Address]

16. Complaints

If you have concerns about our privacy practices:

Contact us directly using the information above
File a complaint with your local data protection authority
For EU residents: Contact your national supervisory authority

Ride Ready is an independent application and is not affiliated with, endorsed by, or sponsored by Cedar Fair Entertainment Company (including Cedar Point, Kings Island, and Canada's Wonderland), Six Flags Entertainment Corporation, or any other theme park operators. All park and ride names and related trademarks are the property of their respective owners. Information is provided for informational purposes only and is subject to change without notice.